Policies & Terms of Sale

TERMS OF SALES

TICKET SALES ARE CONSIDERED FINAL AT THE POINT OF PURCHASE. TICKET SALES AND RESERVATIONS CAN BE RESCHEDULED OR REFUNDED WITH NO ADDITIONAL COSTS OR FEES IF AT LEAST 48 HOURS’ NOTICE IS GIVEN PRIOR TO THE EXCURSION DEPARTURE TIME BY THE PATRON. THIS CAN BE COMMUNICATED VIA EMAIL OR PHONE BUT MUST BE CONFIRMED BY A RAILROAD TICKET AGENT WITH AT LEAST 48 HOURS’ NOTICE. POLICY EXCEPTIONS AND DEVIATIONS APPLY TO SOME SPECIAL EVENTS AND WILL BE NOTED AT PURCHASE.

TRIP PROTECTION CAN BE PURCHASED ALONG WITH MOST RESERVATIONS AS AN OPTIONAL ADD-ON FEE. THIS MODIFIES THE ABOVE CANCELLATION POLICY TO ALLOW CANCELLATION UP TO 30 MINUTES PRIOR TO THE EXCURSION, RATHER THAN 48 HOURS. THIS ALLOWS A COMMUNICATED AND CONFIRMED CANCELLATION TO APPLY UP TO 30 MINUTES BEFORE AN EXCURSION FOR A FULL REFUND, AT THE DISCRETION OF THE TICKET AGENT.

ANY REFUNDS PROCESSED WILL BE AT THE DISCRETION OF THE RAILROAD TICKET AGENT AND ARE SUBJECT TO STANDARD PROCESSING TIMES, USUALLY WITHIN 72 HOURS.

CANCELLATION & RESCHEDULING

FOLLOWING THE TERMS OF SALE, IF A RESERVATION IS CANCELLED WITH AT LEAST 48 HOURS’ NOTICE PRIOR TO YOUR SCHEDULED TRAIN OR EVENT, AN EXCHANGE OF DATE, TIME, OR EXCURSION MAY BE PERMITTED AT THE DISCRETION OF THE TICKET OFFICE AGENT. PROCESSING FEES MAY APPLY.

IF YOU CANCEL LESS THAN 48 HOURS (OR 30 MINUTES IF TRIP PROTECTION WAS PURCHASED) PRIOR TO THE EXCURSION, WITH OR WITHOUT NOTICE GIVEN VIA EMAIL OR PHONE, OR MISS YOUR SCHEDULED EXCURSION, THERE WILL BE NO EXCHANGES, TRANSFERS, CASH REFUNDS, OR CREDIT REFUNDS AVAILABLE. ALL PASSENGERS ARE EXPECTED TO ARRIVE WITH ENOUGH TIME TO BOARD THE TRAIN. USUALLY, THIS IS ABOUT 15–20 MINUTES IN ADVANCE. BOARDING MAY CLOSE 2 MINUTES BEFORE DEPARTURE FOR SAFETY CHECKS. ANY MISSED EXCURSIONS WILL BE CONSIDERED FORFEITED.

IN THE UNLIKELY EVENT OF AN UNFORESEEN CIRCUMSTANCE THAT CAUSES THE EXCURSION TO BE CANCELLED BY THE RAILROAD OPERATOR, REFUNDS OR CREDITS WILL BE MADE ACCORDINGLY.

MUSEUM PASS SALES

MUSEUM ADMISSION SALES ARE FINAL AT THE POINT OF PURCHASE. ADVANCE RESERVATIONS ARE NOT NEEDED FOR SPECIFIC DATES, AND GUESTS CAN ARRIVE ANY DAY THE MUSEUM IS OPEN DURING PUBLIC HOURS, INCLUDING FUTURE DATES. IF YOUR PLANNED ARRIVAL IS MORE THAN 2 YEARS FROM THE DATE OF PURCHASE, IT IS BEST TO CONTACT THE RAILROAD TO ENSURE YOUR PRE-PURCHASED ADMISSION WILL BE AVAILABLE UPON ARRIVAL.

BOARDING

TICKETS WILL BE AVAILABLE AT WILL-CALL THE DAY OF THE EXCURSION UNLESS OTHERWISE NOTED. PASSENGERS SHOULD ARRIVE 15-20 MINUTES PRIOR TO DEPARTURE TO ASSURE THEY HAVE TIME TO CHECK IN AND HAVE THEIR TICKETS FOR BOARDING.

CHILDREN & STROLLERS

CHILDREN ARE EXPECTED TO BE SUPERVISED AT ALL TIMES BY THEIR PARENT OR GUARDIAN. CHILDREN AGES 2 AND UNDER ARE FREE ON MOST EXCURSIONS AND DO NOT NEED A TICKET; THEY MAY SIMPLY COME ALONG. CHILDREN MUST BE AT LEAST 16 YEARS OF AGE TO RIDE UNACCOMPANIED. THOSE UNDER 16 MUST BE ACCOMPANIED BY AN ADULT (18+).

STROLLERS ARE NOT PERMITTED ON THE TRAINS DUE TO SPACE LIMITATIONS. THE OPERATING CONDUCTOR ON DUTY HAS THE AUTHORITY TO APPROVE OR DENY THE LOADING OF ANY ITEMS, SUCH AS STROLLERS, BAGS, SUITCASES, ETC. STROLLERS SHOULD BE LEFT IN A VEHICLE OR AT THE STATION, WHERE THEY MAY BE PARKED NEAR THE TICKET OFFICE FOR PICKUP AFTER THE EXCURSION.

WHEELCHAIRS & ACCESSIBILITY

WHEELCHAIR ACCESSIBILITY IS LIMITED AND NOT AVAILABLE ON ALL EXCURSIONS, DUE TO THE HISTORIC NATURE OF THE RAILROAD EQUIPMENT. PLEASE REFER TO OUR ADA INFORMATION FOUND HERE: https://duluthtrains.com/ada-information/

PETS & SERVICE ANIMALS

PETS ARE NOT ALLOWED ON THE TRAINS OR IN THE DEPOT BUILDING. SERVICE ANIMALS, AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT (ADA), ARE ALLOWED ON THE NORTH SHORE SCENIC RAILROAD AND IN THE LAKE SUPERIOR RAILROAD MUSEUM.

SERVICE ANIMALS ARE ANIMALS THAT ARE INDIVIDUALLY TRAINED TO PERFORM TASKS FOR PEOPLE WITH DISABILITIES—SUCH AS GUIDING PEOPLE WHO ARE BLIND, ALERTING PEOPLE WHO ARE DEAF, PULLING WHEELCHAIRS, ALERTING AND PROTECTING A PERSON WHO IS HAVING A SEIZURE, OR PERFORMING OTHER SPECIAL TASKS. THIS DOES NOT INCLUDE THERAPY DOGS, WHICH ARE NOT PERMITTED ON TRAINS OR IN THE BUILDING.

MISREPRESENTING A SERVICE ANIMAL IS ILLEGAL IN MINNESOTA:

A PERSON WHO VIOLATES THIS LAW IS GUILTY OF A PETTY MISDEMEANOR ON THEIR FIRST OFFENSE AND SUBJECT TO A FINE OF $100. VIOLATING THE LAW A SECOND OR SUBSEQUENT TIME IS A MISDEMEANOR, WHICH IS CONSIDERED A CRIMINAL OFFENSE FOR WHICH A FINE OF UP TO $1,000 OR 90 DAYS IN PRISON, OR BOTH, MAY BE IMPOSED.

UNDER THE ADA, A SERVICE ANIMAL IS DEFINED AS A DOG THAT HAS BEEN INDIVIDUALLY TRAINED TO DO WORK OR PERFORM TASKS FOR AN INDIVIDUAL WITH A DISABILITY. THE TASK(S) PERFORMED BY THE DOG MUST BE DIRECTLY RELATED TO THE PERSON’S DISABILITY. ANIMALS WHOSE SOLE FUNCTION IS TO PROVIDE EMOTIONAL SUPPORT, COMFORT, THERAPY, COMPANIONSHIP, THERAPEUTIC BENEFITS, OR TO PROMOTE EMOTIONAL WELL-BEING ARE NOT SERVICE ANIMALS.

A SERVICE ANIMAL MUST BE UNDER THE CONTROL OF ITS HANDLER:

A SERVICE ANIMAL MUST BE UNDER THE CONTROL OF ITS HANDLER, APPROPRIATE TO THE ENCLOSED TRAIN CAR ENVIRONMENT. UNDER THE ADA, SERVICE ANIMALS MUST BE HARNESSED, LEASHED, OR TETHERED, UNLESS THE INDIVIDUAL’S DISABILITY PREVENTS USING THESE DEVICES OR THESE DEVICES INTERFERE WITH THE SERVICE ANIMAL’S SAFE, EFFECTIVE PERFORMANCE OF TASKS. IN THAT CASE, THE INDIVIDUAL MUST MAINTAIN CONTROL OF THE ANIMAL THROUGH VOICE, SIGNAL, OR OTHER EFFECTIVE CONTROLS.

A SERVICE DOG CAN BE REMOVED IF (1) IT IS OUT OF CONTROL AND THE HANDLER DOES NOT TAKE EFFECTIVE ACTION TO CONTROL IT, OR (2) THE DOG IS NOT HOUSEBROKEN. WHEN THERE IS A LEGITIMATE REASON TO ASK THAT A SERVICE ANIMAL BE REMOVED, STAFF

ADDITIONAL POLICIES

ALCOHOLIC BEVERAGES (OUTSIDE ALCOHOL), ILLEGAL DRUGS, AND WEAPONS ARE NOT ALLOWED ON THE TRAINS OR IN THE STATION AREA. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR REMOVE ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS LISTED HERE.