POLICY AND TERMS OF SALES

“NO RISK RESERVATIONS” TEMPORARY SALES POLICY: UPDATING TERMS OF TICKET SALES FOR JUNE 24 – AUGUST 31st AS THEY RELATE TO COVID19:

TERMS OF SALE FOR ANY RESERVATION/SALE MADE ON OR AFTER JUNE 25TH 2020 AND PRIOR TO AUGUST 31st FOR ANY RESERVATION IN THE CALENDAR YEAR: TICKET SALES AND RESERVATIONS CAN BE RESCHEDULED OR REFUNDED WITH NO ADDITIONAL COSTS OR FEES AS LONG AS ATLEAST 48-HOURS NOTICE IS GIVEN PRIOR TO THE EXCURSION DEPARTURE TIME BY THE PATRON. THIS CAN BE COMMUNICATED VIA EMAIL OR PHONE AND MUST BE CONFIRMED BY A RAILROAD TICKET AGENT.

ANY REFUNDS PROCESSED WILL BE AT THE DISCRETION OF THE RAILROAD TICKET AGENT AND IS SUBJECT TO STANDARD PROCESSING TIMES, USUALLY WITHIN 72 HOURS.

THIS POLICY WILL BE UPDATED BEFORE AUGUST 31st, HOWEVER ANY RESERVATION PURCHASED, BUT RESERVED FOR AFTER THAT DATE, WILL STILL BE SECURE IN THIS NO-RISK RESERVATION POLICY.

CANCELLATION & RESCHEDULING

IF CANCELLED WITH ATLEAST 48 HOURS PRIOR TO YOUR SCHEDULED TRAIN, AN EXCHANGE OF DATE, TIME, OR EXCURSION MAY BE PERMITTED AT THE DISCRETION OF THE TICKET OFFICE AGENT. PROCESSING FEES ARE CURRENTLY WAVED.

IF YOU CANCEL LESS THAN 48 HOURS FROM THE EXCURSION WITHOUT NOTICE GIVEN VIA EMAIL OR PHONE, OR MISS YOUR SCHEDULED EXCURSION, THERE WILL BE NO EXCHANGES, NO TRANSFERS, OR NO CASH OR NOR CREDIT REFUND AVAILABLE. ALL PASSENGERS ARE EXPECTED TO ARRIVE WITH ENOUGH TIME TO BOARD THE TRAIN. ANY MISSED EXCURSIONS WITHIN THE 48 HOURS PRIOR TO DEPARTURE WINDOW WILL ARE CONSIDERED FORFEITED.

IN THE UNLIKELY EVENT OF AN UNFORESEEN CIRCUMSTANCE THAT CAUSES THE EXCURSION TO BE CANCELLED, REFUNDS OR CREDITS WILL BE MADE ACCORDINGLY.

 

 


STANDARD TERMS OF TICKET SALES ADJUSTED BY ABOVE TERMS

TERMS OF SALE: TICKET SALES ARE FINAL AT THE POINT OF PURCHASE. NO CASH OR CREDIT REFUNDS WILL BE ISSUED AFTER THE SALE/RESERVATION IS COMPLETED.


CANCELLATION & RESCHEDULING

IF CANCELLED UP TO 48 HOURS PRIOR TO YOUR SCHEDULED TRAIN, AN EXCHANGE OF DATE, TIME, OR EXCURSION MAY BE PERMITTED AT THE DISCRETION OF THE TICKET OFFICE AGENT. PROCESSING FEES APPLY.

IF YOU CANCEL LESS THAN 48 HOURS FROM THE EXCURSION, OR MISS YOUR SCHEDULED EXCURSION, THERE WILL BE NO EXCHANGES, NO TRANSFERS, OR NO CASH OR NOR CREDIT REFUND AVAILABLE. ALL PASSENGERS ARE EXPECTED TO ARRIVE WITH ENOUGH TIME TO BOARD THE TRAIN.

IN THE UNLIKELY EVENT OF AN UNFORESEEN CIRCUMSTANCE THAT CAUSES THE EXCURSION TO BE CANCELLED, REFUNDS WILL BE MADE ACCORDINGLY.


BOARDING

TICKETS WILL BE AVAILABLE AT WILL CALL THE DAY OF THE EXCURSION UNLESS OTHERWISE NOTED. PASSENGERS SHOULD ARRIVE 20 MINUTES PRIOR TO DEPARTURE TO ASSURE THEY HAVE THEIR TICKETS FOR BOARDING.


CHILDREN & STROLLERS

CHILDREN ARE EXPECTED TO BE SUPERVISED AT ALL TIMES BY THEIR PARENT OR GUARDIAN. CHILDREN AGES 2 AND UNDER ARE FREE AND DO NOT NEED A TICKET OR A RESERVATION, THEY JUST COME ALONG.

STROLLERS ARE NOT PERMITTED ON THE TRAINS DUE TO SPACE LIMITATIONS. THE OPERATING CONDUCTOR ON DUTY HAS THE AUTHORITY TO APPROVE OR DENY THE LOADING OF ANY ITEMS SUCH AS STROLLERS, BAGS, SUITCASES, ETC. STROLLERS ARE SUGGESTED TO BE LEFT IN A VEHICLE OR AT THE STATION, WHERE THEY CAN BE PARKED NEAR THE TICKET OFFICE FOR PICKUP AFTER THE EXCURSION.


WHEELCHAIRS AND ACCESSIBILITY

WHEELCHAIR ACCESSIBILITY IS LIMITED AND NOT AVAILABLE ON ALL EXCURSIONS, DUE TO THE HISTORIC NATURE OF THE RAILROAD EQUIPMENT. PLEASE REFER TO OUR ADA INFORMATION FOUND HERE.


PETS & SERVICE ANIMALS

PETS ARE NOT ALLOWED ON THE TRAINS OR IN THE DEPOT BUILDING. SERVICE ANIMALS, AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT (ADA), ARE ALLOWED IN/ON THE NORTH SHORE SCENIC RAILROAD AND LAKE SUPERIOR RAILROAD MUSEUM. SERVICE ANIMALS ARE ANIMALS THAT ARE INDIVIDUALLY TRAINED TO PERFORM TASKS FOR PEOPLE WITH DISABILITIES – SUCH AS GUIDING PEOPLE WHO ARE BLIND, ALERTING PEOPLE WHO ARE DEAF, PULLING WHEELCHAIRS, ALERTING AND PROTECTING A PERSON WHO IS HAVING A SEIZURE, OR PERFORMING OTHER SPECIAL TASKS. THIS DOES NOT INCLUDE THERAPY DOGS. IN ORDER TO MAKE SURE WE CAN ACCOMMODATE YOU PROMPTLY UPON YOUR ARRIVAL, PLEASE CALL THE NORTH SHORE SCENIC RAILROAD TICKET OFFICE AT (218)-722-1273.


ADDITIONAL POLICIES

ALCOHOLIC BEVERAGES, ILLEGAL DRUGS, AND WEAPONS ARE NOT ALLOWED TO BRING ONTO THE TRAINS OR BROUGHT OT THE STATION AREA. MANAGEMENT RESERVED THE RIGHT TO REFUSE ADMISSION OR REMOVE ANY PERSON WHOS CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS LISTED HERE.