POLICY AND TERMS OF SALES

“NO RISK RESERVATIONS” ADOPTED 2021 SALES POLICY: UPDATING TERMS OF TICKET SALES FOR ALL 2021 EXCURSION TRAINS. INCLUDING AS THEY RELATE TO COVID19:

TERMS OF SALE: TICKET SALES ARE FINAL AT THE POINT OF PURCHASE. TICKET SALES AND RESERVATIONS CAN BE RESCHEDULED OR REFUNDED WITH NO ADDITIONAL COSTS OR FEES IF ATLEAST 48-HOURS NOTICE IS GIVEN PRIOR TO THE EXCURSION DEPARTURE TIME BY THE PATRON. THIS CAN BE COMMUNICATED VIA EMAIL OR PHONE AND MUST BE CONFIRMED BY A RAILROAD TICKET AGENT WITH ATLEAST 48 HOURS NOTICE. POLICY EXCEPTIONS APPLY TO SPECIAL EVENTS AND THE DAY OUT WITH THOMAS EVENT (TICKETWEB SALES POLICIES).

ANY REFUNDS PROCESSED WILL BE AT THE DISCRETION OF THE RAILROAD TICKET AGENT AND IS SUBJECT TO STANDARD PROCESSING TIMES, USUALLY WITHIN 72 HOURS.


CANCELLATION & RESCHEDULING

IF A RESERVATION IS CANCELLED WITH ATLEAST 48 HOURS PRIOR TO YOUR SCHEDULED TRAIN, AN EXCHANGE OF DATE, TIME, OR EXCURSION MAY BE PERMITTED AT THE DISCRETION OF THE TICKET OFFICE AGENT. PROCESSING FEES ARE CURRENTLY WAVED.

IF YOU CANCEL LESS THAN 48 HOURS FROM THE EXCURSION WITHOUT NOTICE GIVEN VIA EMAIL OR PHONE, OR MISS YOUR SCHEDULED EXCURSION, THERE WILL BE NO EXCHANGES, NO TRANSFERS, OR NO CASH OR NOR CREDIT REFUND AVAILABLE. ALL PASSENGERS ARE EXPECTED TO ARRIVE WITH ENOUGH TIME TO BOARD THE TRAIN, USUALLY THIS IS ABOUT 15-20 MINUTES IN ADVANCE. ANY MISSED EXCURSIONS WITHIN THE 48 HOURS PRIOR TO DEPARTURE WINDOW WILL ARE CONSIDERED FORFEITED.

IN THE UNLIKELY EVENT OF AN UNFORESEEN CIRCUMSTANCE THAT CAUSES THE EXCURSION TO BE CANCELLED, REFUNDS OR CREDITS WILL BE MADE ACCORDINGLY.


MUSEUM PASS SALES

MUSEUM ADMISSION SALES ARE FINAL AT THE POINT OF PURCHASE, NO ADVANCED RESERVATIONS ARE NEEDED FOR SPECIFIC DATES AND GUESTS CAN ARRIVE ANY DAY THE MUSEUM IS OPEN DURING PUBLIC HOURS, INCLUDING FUTURE DATES. IF YOUR PLANNED ARRIVAL IS FARTHER IN THE FUTURE THAN 2 YEARS FROM PURCHASE, IT IS BEST TO CONTACT THE RAILROAD TO ASSURE YOUR PRE-PURCHASED ADMISSION WILL BE AVAILABLE UPON ARRIVAL.


BOARDING

TICKETS WILL BE AVAILABLE AT WILL-CALL THE DAY OF THE EXCURSION UNLESS OTHERWISE NOTED. PASSENGERS SHOULD ARRIVE 15-20 MINUTES PRIOR TO DEPARTURE TO ASSURE THEY HAVE TIME TO CHECKIN AND HAVE THEIR TICKETS FOR BOARDING.


CHILDREN & STROLLERS

CHILDREN ARE EXPECTED TO BE SUPERVISED AT ALL TIMES BY THEIR PARENT OR GUARDIAN. CHILDREN AGES 2 AND UNDER ARE FREE ON MOST EXCURSIONS, AND DO NOT NEED A TICKET, THEY JUST COME ALONG.

STROLLERS ARE NOT PERMITTED ON THE TRAINS DUE TO SPACE LIMITATIONS. THE OPERATING CONDUCTOR ON DUTY HAS THE AUTHORITY TO APPROVE OR DENY THE LOADING OF ANY ITEMS SUCH AS STROLLERS, BAGS, SUITCASES, ETC. STROLLERS ARE SUGGESTED TO BE LEFT IN A VEHICLE OR AT THE STATION, WHERE THEY CAN BE PARKED NEAR THE TICKET OFFICE FOR PICKUP AFTER THE EXCURSION.


WHEELCHAIRS AND ACCESSIBILITY

WHEELCHAIR ACCESSIBILITY IS LIMITED AND NOT AVAILABLE ON ALL EXCURSIONS, DUE TO THE HISTORIC NATURE OF THE RAILROAD EQUIPMENT. PLEASE REFER TO OUR ADA INFORMATION FOUND HERE: https://duluthtrains.com/ada-information/


PETS & SERVICE ANIMALS

PETS ARE NOT ALLOWED ON THE TRAINS OR IN THE DEPOT BUILDING. SERVICE ANIMALS, AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT (ADA), ARE ALLOWED IN/ON THE NORTH SHORE SCENIC RAILROAD AND LAKE SUPERIOR RAILROAD MUSEUM.

SERVICE ANIMALS ARE ANIMALS THAT ARE INDIVIDUALLY TRAINED TO PERFORM TASKS FOR PEOPLE WITH DISABILITIES – SUCH AS GUIDING PEOPLE WHO ARE BLIND, ALERTING PEOPLE WHO ARE DEAF, PULLING WHEELCHAIRS, ALERTING AND PROTECTING A PERSON WHO IS HAVING A SEIZURE, OR PERFORMING OTHER SPECIAL TASKS. THIS DOES NOT INCLUDE THERAPY DOGS, WHICH ARE NOT PERMITTED ON TRAINS OR IN THE BUILDING.

 IN ORDER TO MAKE SURE WE CAN ACCOMMODATE YOU PROMPTLY UPON YOUR ARRIVAL, PLEASE CALL THE NORTH SHORE SCENIC RAILROAD TICKET OFFICE AT (218)-722-1273.


ADDITIONAL POLICIES

ALCOHOLIC BEVERAGES, ILLEGAL DRUGS, AND WEAPONS ARE NOT ALLOWED TO BRING ONTO THE TRAINS OR BROUGHT OT THE STATION AREA. MANAGEMENT RESERVED THE RIGHT TO REFUSE ADMISSION OR REMOVE ANY PERSON WHOS CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS LISTED HERE.