Job Title: Volunteer Coordinator/Administrative Assistant

Department: Museum/Operations

Supervisor: Executive Director

SUMMARY Develops, coordinates and oversees the functions of the volunteer program; recruits, schedules, supervises, and retains Museum/Operations volunteer staff; plans and executes volunteer events; assists with other development department activities as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may also be assigned.

• Manages volunteers, actively communicating Museum policies and procedures and assists with directing their work.
• Oversees compliance with company’s child protection policy.
• Communicates with volunteers in a timely fashion to inform them of upcoming Museum events and programs.
• Acts as Museum contact for volunteer service organizations.
• Recruits, screens, interviews and helps train new volunteers.
• Supervises, evaluates and oversees Museum’s volunteer program.
• Prepares in advance for all volunteer projects, training and paperwork.
• Works closely with Museum and Railroad staff to schedule volunteers for daily operations and Museum events and to communicate needs ahead of the volunteer work.
• Assist in developing volunteers and maintains volunteer recognition program.
• Assist in developing and implementing a volunteer and membership marketing strategy.
• Enters and maintains up-to-date volunteer and member records database.
• Creates and maintains up-to-date volunteer records.
• Attends trade shows, educational institutions, and job fairs representing the Museum and its interests as assigned.
• Speaks publicly to groups about the Museum, member and volunteer opportunities.
• Coordinates with each department for intern needs and recruits’ interns.
• Develop and maintain membership program budgets.
• Cultivate volunteers to become more engaged with the Museum.
• Assists Executive Director with development tasks as requested.
• Participates in professional development activities including webinars, workshops, events, and seminars in line with the vision and growth of the department.
• Coordinate the annual Volunteer Dinner.
• Participate and help volunteers for all Museum-wide events.
• Perform other duties as assigned.

NECESSARY SKILLS: The skills described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Excellent interpersonal, writing and oral communication skills.
• Proactive – once trained, does not need other staff to plan day to day actives within department
• Displays a high degree of ethical consideration.
• Displays a high degree of professionalism.
• Demonstrates tact and professional demeanor during stressful or sensitive conversations.
• Ability to maintain confidential information pertaining to individuals.
• Ability to understand and contribute to the strategic planning process.
• Ability to change plans and act quickly.
• Holds a positive mind-set.
• Provides public information early, fully, and to all parties as requested.
• Trustworthy and open.
• Acts with integrity.
• Sets boundaries with patrons and vendors to protect Museum and staff.
• Keep accurate information that is consistent across all documents.
• Works well with others and individually.
• Prior experience as a volunteer coordinator.
• Prior experience in training.
• Computer skills with Microsoft and Google

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 50 pounds with the assistance of another person.
• Frequent standing, walking and sitting.
• Ability to communicate orally in a clear manner.
• Ability to distinguish sounds at various frequencies and volumes.
• Ability to distinguish people or objects at varied distances under a variety of light conditions.
• Ability to withstand temperature changes in the work environment.
• Ability to view a computer screen for long periods of time.
• Must be able to perform tasks at any time of the day or night

Preferred Skills:

• Prior involvement with a railroad and or a museum
• Takes initiative and responsibility for personal success.

Salary & Benefits:

• Salary range from $45,000 to $50,000
• BCBS for individual paid by employer
• 401k with employer contribution of 5% after 18 months
• Paid vacation and sick leave above Sick & Safe Guidelines

The Lake Superior Railroad Museum and North Shore Scenic Railroad are Equal Opportunity Employers.