This is some information about what we are doing to make the trains as safe as possible for guests, staff, and crew alike. We are a public establishment and we do not have direct control over our guests, however we are doing everything we can to make the museum and trains as safe as possible. Some of the below items are subject to change by the time you may be planning to visit, this page last updated 1/28/2021:

Cleaning and sanitizing protocols have been put in place using standards from the Centers for Disease Control, the State of Minnesota and St. Louis County Health Department. Deep cleaning will be done on a daily basis before the Museum opens or the first train departs the station. During hours of operation, and even as the train is moving, cleaning will continue and the train cars will be thoroughly cleaned again between runs.

Guests must wear masks and special protocols are in place for visiting the Museum and riding the Trains. Some of these new safety features include:

In the Train Museum (Currently Closed until April 1st):

  • One way directional pathways – follow the arrows and signs
  • All exhibit push buttons have been replaced by motion sensitive touchless switches
  • Access to some exhibits has been restricted
  • Hand sanitizer stations can be found throughout the building
  • The St. Louis County Depot and Train Museum are FREE with a suggested donation

Train Museum Hours: Currently closed

  • Monday-Sunday 10AM – 3PM (Depot Museums Closed Mondays)

On the North Shore Scenic Railroad (Starting May 21, plans subject to change as season approaches)

  • Masks required for boarding the train and moving around on the train (can be removed while seated)
  • Children of able age should also wear a mask
  • Trains have reduced capacities, in some cases by half
  • Concierge style boarding eliminates lines on most excursions (we call your party by name in the order you check-in)
  • Hand sanitizer stations are found throughout the train and museum
  • Some seats blocked out for distancing
  • Open window and open air cars available (seasonal)
  • On the Music & Pizza Train, individual, personal pizzas will be delivered to each guest
  • Extra space available on each train

NO RISK Reservations Sales Policy (for all trains except Thomas event):

The North Shore Scenic Railroad introduces NO RISK Reservations. All changes to any reservations require 48 hours notice. Should there be a change in operation that affects a passenger’s reserved ticket the railroad will:

  1. Reschedule to another date and time and waive any and all fees
  2. Offer gift certificates good for two years
  3. Refund the price of the ticket, if applicable

Some restrictions apply. Check with ticket agent. For sales policies for Day Out With Thomas, please refer to TicketWeb, the ticket vendor of the Thomas event.

Additional Info About COVID19 Procedures (subject to change):

  • Friendly signage will be posted around the building to simplify social distancing as best we can.
  • The museum itself has been converted to a one-way tour. Buttons inside the museum have been replaced with motion-activated switches.
  • Boarding procedures will be modified to reduce a line to get on the train
  • Onboard the train, additional space will be made between seats restricting how close passengers can sit
  • Trains have a reduced capacity, in some cases by half
  • Dinner trains reduced capacity by half, spacing tables every-other occupied
  • Pizza Trains: All pizzas are enclosed in an individual box until they reach the passenger
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