This is some information about what we are doing to make the trains as safe as possible for guests, staff, and crew alike. It should still be noted that we are a public establishment and we do not have direct control over our guests, however we are doing everything we can to make the trains as safe as possible. Some of the below items are subject to change, this page last updated 11/4/2020:
Cleaning and sanitizing protocols have been put in place using standards from the Centers for Disease Control, the State of Minnesota and St. Louis County Health Department. Deep cleaning will be done on a daily basis before the Museum opens or the first train departs the station. During hours of operation, and even as the train is moving, cleaning will continue and the train cars will be thoroughly cleaned again between runs.
Guests must wear masks and special protocols are in place for visiting the Museum and riding the Trains. Some of these new safety features include:
In the Train Museum:
- One way directional pathways – follow the arrows and signs
- All exhibit push buttons have been replaced by motion sensitive touchless switches
- Access to some exhibits has been restricted
- Hand sanitizer stations can be found throughout the building
- The St. Louis County Depot and Train Museum are FREE with a suggested donation
Train Museum Hours
- Monday-Sunday 10AM – 3PM (Depot Museums Closed Mondays)
On the North Shore Scenic Railroad
- Masks required for boarding the train and moving around on the train (can be removed while seated)
- Children of able age should also wear a mask
- Concierge style boarding eliminates lines on most excursions (we call your party by name in the order you check-in)
- Hand sanitizer stations are found throughout the train and museum
- Some seats blocked out for distancing
- Open window and open air cars available (seasonal)
- On the Music & Pizza Train, individual, personal pizzas will be delivered to each guest
- Extra space available on each train
- Trains have reduced capacities, in some cases by half
On the Christmas City Express Performance & Train Rides
- Masks required for guests as well as other protocols listed above
- Each performance and ride is limited to 25% capacity, about 25 total people (not counting ages 2 and under).
- Hot Chocolate will be replaced with bottled chocolate milk and pre-wrapper cookies (all distributed on the train)
- Performance area will have spacing squares for visitors to watch the show. Some brief time will be available to explore the museum after the show before going on the train.
- Santa’s interactions with riders is greatly reduced than normal. He will be part of the show, and available for photos from a distance after the performance. There is not an opportunity to do any lap visits, and guests are encouraged to bring a letter for him to read. If you include your contact info, a reply mailer will come to you a few weeks after the show (potentially after Christmas).
- Do not arrive too early. Although its good to have about 10 minutes beforehand for checkin, there are limited activities this year. Groups that arrive too early might be asked to come back at a later time.
NO RISK Reservations:
The North Shore Scenic Railroad introduces NO RISK Reservations. All changes to any reservations require 48 hours notice. Should there be a change in operation that affects a passenger’s reserved ticket the railroad will:
- Reschedule to another date and time and waive any and all fees
- Offer gift certificates good for two years
- Refund the price of the ticket, if applicable
Some restrictions apply. Check with ticket agent.
Additional Info About COVID19 Procedures (Now – December 31st, and likely beyond):
- Friendly signage will be posted around the building to simplify social distancing as best we can.
- The museum itself has been converted to a one-way tour. Buttons inside the museum have been replaced with motion-activated switches.
- Boarding procedures will be modified to reduce a line to get on the train
- Onboard the train, additional space will be made between seats restricting how close passengers can sit
- Trains have a reduced capacity, in some cases by half
- Dinner trains reduced capacity by half, spacing tables every-other occupied
- Pizza Trains: All pizzas are enclosed in an individual box until they reach the passenger