POLICIES AND TERMS OF SALES
TERMS OF SALES
TICKET SALES ARE CONSIDERED FINAL AT THE POINT OF PURCHASE. TICKET SALES AND RESERVATIONS CAN BE RESCHEDULED OR REFUNDED WITH NO ADDITIONAL COSTS OR FEES IF ATLEAST 48-HOURS NOTICE IS GIVEN PRIOR TO THE EXCURSION DEPARTURE TIME BY THE PATRON. THIS CAN BE COMMUNICATED VIA EMAIL OR PHONE AND MUST BE CONFIRMED BY A RAILROAD TICKET AGENT WITH ATLEAST 48 HOURS NOTICE. POLICY EXCEPTIONS AND DEVIATIONS APPLY TO SPECIAL EVENTS AND THE DAY OUT WITH THOMAS EVENT (TICKETWEB SALES POLICIES).
ANY REFUNDS PROCESSED WILL BE AT THE DISCRETION OF THE RAILROAD TICKET AGENT AND IS SUBJECT TO STANDARD PROCESSING TIMES, USUALLY WITHIN 72 HOURS.
CANCELLATION & RESCHEDULING
FOLLOWING THE TERMS OF SALES, IF A RESERVATION IS CANCELLED WITH ATLEAST 48 HOURS OR MORE NOTICE PRIOR TO YOUR SCHEDULED TRAIN OR EVENT, AN EXCHANGE OF DATE, TIME, OR EXCURSION MAY BE PERMITTED AT THE DISCRETION OF THE TICKET OFFICE AGENT PROCESSING FEES MAY APPLY.
IF YOU CANCEL LESS THAN 48 HOURS FROM THE EXCURSION WITH OR WITHOUT NOTICE GIVEN VIA EMAIL OR PHONE, OR MISS YOUR SCHEDULED EXCURSION, THERE WILL BE NO EXCHANGES, NO TRANSFERS, OR NO CASH OR NOR CREDIT REFUND AVAILABLE. ALL PASSENGERS ARE EXPECTED TO ARRIVE WITH ENOUGH TIME TO BOARD THE TRAIN, USUALLY THIS IS ABOUT 15-20 MINUTES IN ADVANCE, AND BOARDING MAY CLOSE BEFORE 2 MINUTES OF DEPARTURE FOR SAFETY CHECKS. ANY MISSED EXCURSIONS WILL ARE CONSIDERED FORFEITED.
IN THE UNLIKELY EVENT OF AN UNFORESEEN CIRCUMSTANCE THAT CAUSES THE EXCURSION TO BE CANCELLED BY THE RAILROAD OPERATOR, REFUNDS OR CREDITS WILL BE MADE ACCORDINGLY.
MUSEUM PASS SALES
MUSEUM ADMISSION SALES ARE FINAL AT THE POINT OF PURCHASE, ADVANCED RESERVATIONS ARE NOT NEEDED FOR SPECIFIC DATES AND GUESTS CAN ARRIVE ANY DAY THE MUSEUM IS OPEN DURING PUBLIC HOURS, INCLUDING FUTURE DATES. IF YOUR PLANNED ARRIVAL IS FARTHER IN THE FUTURE THAN 2 YEARS FROM PURCHASE, IT IS BEST TO CONTACT THE RAILROAD TO ASSURE YOUR PRE-PURCHASED ADMISSION WILL BE AVAILABLE UPON ARRIVAL.
BOARDING
TICKETS WILL BE AVAILABLE AT WILL-CALL THE DAY OF THE EXCURSION UNLESS OTHERWISE NOTED. PASSENGERS SHOULD ARRIVE 15-20 MINUTES PRIOR TO DEPARTURE TO ASSURE THEY HAVE TIME TO CHECKIN AND HAVE THEIR TICKETS FOR BOARDING.
CHILDREN & STROLLERS
CHILDREN ARE EXPECTED TO BE SUPERVISED AT ALL TIMES BY THEIR PARENT OR GUARDIAN. CHILDREN AGES 2 AND UNDER ARE FREE ON MOST EXCURSIONS, AND DO NOT NEED A TICKET, THEY JUST COME ALONG. CHILDREN MUST BE ATLEAST 16 YEARS OF AGE OR OLDER TO RIDE, AND THOSE UNDER 16 MUST BE ACCOMPANIED BY AND ADULT (18+).
STROLLERS ARE NOT PERMITTED ON THE TRAINS DUE TO SPACE LIMITATIONS. THE OPERATING CONDUCTOR ON DUTY HAS THE AUTHORITY TO APPROVE OR DENY THE LOADING OF ANY ITEMS SUCH AS STROLLERS, BAGS, SUITCASES, ETC. STROLLERS ARE SUGGESTED TO BE LEFT IN A VEHICLE OR AT THE STATION, WHERE THEY CAN BE PARKED NEAR THE TICKET OFFICE FOR PICKUP AFTER THE EXCURSION.
WHEELCHAIRS AND ACCESSIBILITY
WHEELCHAIR ACCESSIBILITY IS LIMITED AND NOT AVAILABLE ON ALL EXCURSIONS, DUE TO THE HISTORIC NATURE OF THE RAILROAD EQUIPMENT. PLEASE REFER TO OUR ADA INFORMATION FOUND HERE: https://duluthtrains.com/ada-information/
PETS & SERVICE ANIMALS
PETS ARE NOT ALLOWED ON THE TRAINS OR IN THE DEPOT BUILDING. SERVICE ANIMALS, AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT (ADA), ARE ALLOWED IN/ON THE NORTH SHORE SCENIC RAILROAD AND LAKE SUPERIOR RAILROAD MUSEUM.
SERVICE ANIMALS ARE ANIMALS THAT ARE INDIVIDUALLY TRAINED TO PERFORM TASKS FOR PEOPLE WITH DISABILITIES – SUCH AS GUIDING PEOPLE WHO ARE BLIND, ALERTING PEOPLE WHO ARE DEAF, PULLING WHEELCHAIRS, ALERTING AND PROTECTING A PERSON WHO IS HAVING A SEIZURE, OR PERFORMING OTHER SPECIAL TASKS. THIS DOES NOT INCLUDE THERAPY DOGS, WHICH ARE NOT PERMITTED ON TRAINS OR IN THE BUILDING.
MIS-REPRESENTING A SERVICE ANIMAL IS ILLEGAL IN MINNESOTA:
A PERSON WHO VIOLATES THIS LAW IS GUILTY OF A PETTY MISDEMEANOR ON THEIR FIRST OFFENSE AND SUBJECT TO A FINE OF $100. VIOLATING THE LAW A SECOND OR SUBSEQUENT TIME IS A MISDEMEANOR, WHICH IS CONSIDERED A CRIMINAL OFFENSE FOR WHICH A FINE OF UP TO $1000 OR 90 DAYS IN PRISON, OR BOTH, MAY BE IMPOSED.
UNDER THE ADA, A SERVICE ANIMAL IS DEFINED AS A DOG THAT HAS BEEN INDIVIDUALLY TRAINED TO DO WORK OR PERFORM TASKS FOR AN INDIVIDUAL WITH A DISABILITY. THE TASK(S) PERFORMED BY THE DOG MUST BE DIRECTLY RELATED TO THE PERSON’S DISABILITY. ANIMALS WHOSE SOLE FUNCTION IS TO PROVIDE EMOTIONAL SUPPORT, COMFORT, THERAPY, COMPANIONSHIP, THERAPEUTIC BENEFITS, OR TO PROMOTE EMOTIONAL WELL-BEING ARE NOT SERVICE ANIMALS.
A SERVICE ANIMAL MUST BE UNDER THE CONTROL:
A SERVICE ANIMAL MUST BE UNDER THE CONTROL OF ITS HANDLER APPROPRIATE TO THE ENCLOSED TRAINCAR ENVIRONMENT. UNDER THE ADA, SERVICE ANIMALS MUST BE HARNESSED, LEASHED, OR TETHERED, UNLESS THE INDIVIDUAL’S DISABILITY PREVENTS USING THESE DEVICES OR THESE DEVICES INTERFERE WITH THE SERVICE ANIMAL’S SAFE, EFFECTIVE PERFORMANCE OF TASKS. IN THAT CASE, THE INDIVIDUAL MUST MAINTAIN CONTROL OF THE ANIMAL THROUGH VOICE, SIGNAL, OR OTHER EFFECTIVE CONTROLS.
A SERVICE DOG CAN BE REMOVED IF (1) IT IS OUT OF CONTROL AND THE HANDLER DOES NOT TAKE EFFECTIVE ACTION TO CONTROL IT OR (2) THE DOG IS NOT HOUSEBROKEN. WHEN THERE IS A LEGITIMATE REASON TO ASK THAT A SERVICE ANIMAL BE REMOVED, STAFF MUST OFFER THE PERSON WITH THE DISABILITY THE OPPORTUNITY TO OBTAIN GOODS OR SERVICES WITHOUT THE ANIMAL’S PRESENCE. STAFF ARE NOT REQUIRED TO PROVIDE CARE FOR OR SUPERVISION OF A SERVICE ANIMAL.
FOR ADDITIONAL QUESTIONS, TO ASSURE WE CAN ACCOMMODATE YOU PROMPTLY UPON YOUR ARRIVAL, PLEASE CALL THE NORTH SHORE SCENIC RAILROAD TICKET OFFICE AT (218)-722-1273.
ADDITIONAL POLICIES
ALCOHOLIC BEVERAGES, ILLEGAL DRUGS, AND WEAPONS ARE NOT ALLOWED TO BRING ONTO THE TRAINS OR BROUGHT TO THE STATION AREA. MANAGEMENT RESERVED THE RIGHT TO REFUSE ADMISSION OR REMOVE ANY PERSON WHOS CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS LISTED HERE.